A prolonged technical failure at the Lahore Electric Supply Company (LESCO) has left hundreds of residents waiting, as a LESCO system outage has completely stalled the processing of new electricity connections for the past seven days.

Since the breakdown of the utility's Enterprise Resource Planning (ERP) system, the company’s regional offices have been unable to access consumer databases, process new applications, or generate demand notices. For applicants hoping to secure a new meter, this technical glitch has effectively frozen all progress.

Impact of the LESCO System Outage

The ongoing LESCO system outage is causing significant frustration for citizens who have already submitted their documentation. Because the ERP system is the backbone of LESCO’s administrative operations, staff members at various sub-divisions across Lahore report that they cannot verify pending files or update the status of existing requests.

  • Duration of downtime: 7 days and counting.
  • Affected operations: New connection processing, billing updates, and database management.
  • Scope: All LESCO sub-divisions across the service area.

While the company has yet to provide a definitive timeline for when the systems will be fully restored, internal sources indicate that IT teams are working to recover the corrupted server data. The outage is not just affecting new applicants; it is also hampering the ability of field officers to resolve routine billing complaints.

What You Should Do Now

If you have recently applied for a new connection, there is currently little you can do until the central server is back online. Avoid making repeated trips to your local sub-division office, as the staff cannot override the system failure manually.

Keep your application reference number and original documentation safe. Once the system is restored, a backlog is expected, meaning your application may take longer than usual to reach the top of the pile. Monitor the official LESCO website at lesco.gov.pk for any service status updates or public notifications regarding the restoration of the ERP portal.

What to Watch Next

As the outage enters its second week, the primary concern is the potential for a massive administrative bottleneck once the system comes back online. You should keep an eye on official announcements regarding whether LESCO will extend deadlines for those whose demand notices expired during this period. Furthermore, public pressure may force the company to implement a temporary manual processing protocol if the technical issues persist into the coming days.