How to lodge a government complaint on the Pakistan Citizen Portal (PCP) app — register with your CNIC and mobile, file a complaint, and track it.
The Pakistan Citizen Portal (PCP) is a government app for lodging complaints and suggestions to federal, provincial and local departments — from civic issues and utilities to police and municipal services. Complaints are routed to the relevant office and you can track progress.
You need a smartphone, your CNIC and a mobile number. This guide covers registering and filing a complaint.
Download the official Pakistan Citizen Portal app from the Google Play Store or Apple App Store.
Sign up with your name, CNIC, mobile number and email, and verify the OTP sent to your phone.
Choose "Lodge Complaint", select the relevant category and the department/area it concerns.
Write a clear, factual description, add the location, and attach photos or documents as evidence.
Submit the complaint and note the complaint ID for tracking.
Track the status in the app; when it is resolved you can rate the response, which keeps departments accountable.
Use the Pakistan Citizen Portal app: register with your CNIC and mobile, lodge a complaint under the right category, attach evidence and track it.
Yes, the app and lodging complaints are free. You only need a smartphone, CNIC and mobile number.
A wide range of government services — civic issues, utilities, police, health, education and municipal matters — routed to the relevant department.